Privacy Policy

A legal disclaimer

Last Updated: August 2026

Queensland Security Group respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

1. Information We Collect

We may collect information including:

Name
Phone number
Email address
Property address
Suburb
Property type
Security requirements
Information submitted through enquiry forms
Appointment preferences
Information provided during consultations

Website usage information

We only collect information reasonably necessary to provide our services, respond to enquiries and operate our business.

2. How We Collect Information

Information may be collected when you:

Submit a website enquiry
Request a security assessment
Request a quote
Contact us by phone or email
Book an appointment
Engage our services
Communicate with us regarding an existing service

We may also automatically collect limited technical information when you use our website, such as browser type, device information, IP address and website usage information.

3. How We Use Your Information

We may use your information to:

Respond to enquiries
Provide security assessments
Prepare quotations
Schedule appointments
Deliver installation and maintenance services
Communicate about your project
Provide customer support
Process payments
Improve our website and services
Send relevant marketing communications where permitted
Meet legal and regulatory obligations

4. Marketing Communications

Where permitted by law, we may contact you about Queensland Security Group services, promotions or relevant information.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

5. Sharing Your Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

Product manufacturers
Service providers
Payment processors
Website and technology providers
IT and software providers
Professional advisers
Contractors working on your project
Government or regulatory authorities where legally required

We do not sell personal information to third parties.

6. Payment Information

Payments may be processed through third-party payment providers.

Queensland Security Group does not generally store complete credit card information on its own systems.

Payment providers may handle payment information according to their own privacy policies and security practices.

7. Website Analytics & Cookies

Our website may use cookies and analytics technologies to understand how visitors use our website and to improve website performance.

These technologies may collect information such as:

Pages visited
Time spent on the website
Browser and device information
General geographic information
Website interactions

You can adjust cookie settings through your browser.

8. Security of Personal Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, contact:

sales@qldsecuritygroup.com.au

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records or comply with legal obligations.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Privacy Complaints

If you believe we have mishandled your personal information, please contact us so we can investigate and respond to your concern.

Queensland Security Group
0403 743 618
sales@qldsecuritygroup.com.au

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website.